Virgin Money knows that peoples’ issues change; you can even feel financial hardships considering jobless, burns off, illness, an organic disaster, or other unanticipated impact on family money and you will/otherwise expenses.
When you are concerned with debt standing and you will believe you’re striving or may not be able to fulfill debt commitments, we would be able to work with you.
How do we assist?
In case your monetary facts keeps changed and you are clearly struggling to shell out your account(s), you can request assistance because of the completing all of our On the web Hardship Application form. Please be sure to gain access to the latest cellular matter you really have registered with our company. A code could well be sent to confirm your title before you could can stick to the application.
Excite likewise have factual statements about your revenue, expenses and property available before you commence the application form. After you begin filling out your information, attempt to finish the application because you will feel incapable of cut and you may return to the proper execution at the a later stage.
If you can’t accessibility the internet Adversity Application, you might pertain of the getting a duplicate of the PDF Difficulty Form and you can communicating with so you’re able to united states at otherwise send in order to you on PO Container 3453 Quarterly report NSW 2001.
- Citigroup Pty Ltd ABN 88 004 325 080 (“Citibank”) AFSL/Australian credit license 238098 ‘s the borrowing from the bank supplier and you can issuer away from the Virgin Money Charge card. For folks cash jar payday loans who hold most other Citigroup Playing cards, Able Credit, Personal loan unit (s) and partner circumstances the ask for financial hardship recommendations could well be applied to all of your levels.
- As soon as we have received the complete application form, our agents usually contact that mention your position and alternatives which are often offered to assist you.
- You’re not necessary to bring help documents at the time your complete your application. We will show when we need support files, examples include but not limited to Bank Statements, proof income and/otherwise scientific certificate.
- If you are or will always be paying for insurance toward the Bank card account(s) you happen to be entitled to make a claim on the insurance company. Your bank account declaration will suggest the name of the insurer your must get in touch with. An insurance policy wouldn’t prevent you from applying for pecuniary hardship advice for folks who nevertheless require it.
- Since i discover your request that you require financial hardship assistance and you may into the process such as the big date you’re on a medication system, the installment record might possibly be claimed once the ‘blank’ towards the borrowing bureaus. This will be practical routine when revealing getting consumers experiencing pecuniary hardship.
- Their cards / membership are frozen ever since i discover your application getting adversity guidelines, just in case accepted, for the entire period you are on monetaray hardship. Ability to transact post your financial Hardship guidelines will be based on your credit or account standing.
Already used?
After we found your application, the Monetaray hardship Group usually assess your application to choose eligibility and you may possibilities, and can get in touch with you to talk about the next methods.
During this time, if your affairs transform or if you must mention your application you might get in touch with our Monetaray hardship Team towards the 1800 255 304 out of 9am-9pm, Monday – Monday (Questionnaire go out) except personal vacations.
Help Files
You aren’t required to bring supporting documents at the time your fill in your application. We shall tell you when we require supporting records.
E mail us
If you prefer further information regarding how we could possibly feel in a position to aid you if you find yourself experiencing monetary complications in meeting your own duties, or would love advice about completing an application, delight contact us with the 1800 255 304 Tuesday so you’re able to Tuesday away from 9am to 9pm AEST, leaving out societal holidays.
